FAQs

1. How can I contact you?

You can contact us by sending an email to officialwonderlight@gmail.com. Our customer support team will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various warehouses located in different countries. We work with reliable suppliers and manufacturers worldwide to ensure fast and efficient delivery to our customers.

3. Do you offer refunds?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel or change my order?

We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact us immediately. However, please note that once an order has been shipped, we may not be able to make any changes or cancellations.

6. How long does shipping take?

The shipping time varies depending on the destination and the product you have ordered. Generally, our products are delivered within 7-20 business days. However, please note that due to unforeseen circumstances such as customs delays or peak holiday seasons, shipping times may be longer.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be certain restrictions and additional customs fees or duties imposed by your country's customs authorities. It is the responsibility of the customer to be aware of and pay for any applicable fees.

8. What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

9. Are your products covered by a warranty?

Yes, our products are covered by a warranty against manufacturing defects. If you encounter any issues with your product, please contact us and provide detailed information about the problem. Our customer support team will assist you in resolving the issue.

10. Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at officialwonderlight@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at officialwonderlight@gmail.com.